Hello, valued customers! We have some exciting news to share with you today. In order to better serve you and accommodate our growing operations, we will be moving to a new and improved warehouse. This move will bring numerous benefits, including increased capacity, faster processing times, and enhanced convenience. We understand that change can sometimes raise questions and concerns, so we want to take this opportunity to provide you with all the details about our upcoming move.
Smooth Transition: Old Warehouse Availability and Package Forwarding:
- To ensure a smooth transition, our old warehouses will remain fully operational for an additional 60 days after our move on June 12th. This will provide ample time for any pending shipments to be received and processed.
- We have also taken proactive measures to minimize any disruption caused by packages addressed to our old location. We have contacted courier companies and instructed them to forward any packages addressed to our previous address to our new location automatically.
- We will send you a personalized email with the details
- We will also call you to confirm the same message above and encourage you to change your address
Increased Capacity for Improved Service:
Our new warehouse offers a significantly larger space, allowing us to handle a greater volume of shipments. This means faster processing times and reduced waiting periods for all our valued customers. We have also expanded our staff and added more vehicles for pickups, ensuring prompt and reliable service for your shipments.
Bigger Loading Docks for Efficiency:
One of the key features of our new warehouse is the presence of larger loading docks. This upgrade will streamline the loading and unloading processes, minimizing any delays and ensuring efficient handling of your packages. Our goal is to make the shipping experience as seamless and hassle-free as possible.
External Package Bin for Added Convenience:
We understand the importance of convenience in today’s fast-paced world. To enhance the drop-off and pick-up experience, we have installed an external package bin at our new location. This dedicated area will allow you to easily deposit or retrieve your packages, saving you time and effort.
Personalized Communication and Support:
We value your partnership and want to make sure you are well-informed about the move. Our team will be reaching out to each of our clients individually through email, phone calls, and even WhatsApp to provide you with the updated address. We encourage you to update your records and systems accordingly to avoid any delivery delays. Our dedicated customer support team will be available 24/7 to address any questions or concerns you may have during this transition period.
Conclusion: we are committed to continuously improving our services to better serve you. Our move to a larger warehouse signifies our dedication to meeting your shipping needs with enhanced efficiency and convenience. We appreciate your continued support and look forward to providing you with an even better shipping experience. Should you have any questions or require assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing WeforrwardFreightmaster, and we are excited to embark on this new chapter with you!